Need help from a person?
Email us and include your app version, iOS version, and the steps that led to the issue.
Never include OAuth tokens or spreadsheet contents in your message.
Google won’t connect
- Confirm that Safari can reach Google and that you selected the intended account.
- Accept MegaButton’s single, limited Google Drive file permission.
- If access was previously removed or expired, reconnect from MegaButton and approve it again.
A button or spreadsheet is missing
- If the spreadsheet was not created in MegaButton, tap Add, choose Load Existing, and select it through Google Picker.
- Confirm the connected Google account has Editor access to the spreadsheet.
- Pull down on the MegaButton home screen to refresh.
- Check that the button’s dedicated worksheet was not deleted in Google Sheets.
An entry did not appear
MegaButton queues supported operations while offline and retries when connectivity returns. Reopen the app, confirm the button is available, and verify the destination worksheet. For important records, always confirm the row in Google Sheets.
Pro is not unlocked
Open MegaButton Settings and choose Restore Purchases. Confirm that the device uses the Apple Account that bought Pro and that the subscription is active in Apple subscription settings. You will never be charged for restoring a purchase.
Disconnect and delete local data
In Settings, choose Disconnect Google and Delete Local Data. MegaButton asks Google to revoke access and removes local credentials, caches, and pending entries from the device. Existing Google Sheets and their recorded rows are not deleted. You can also remove MegaButton from your Google Account’s third-party access settings.